Operation
Hsinchu, TWRole Description
What we are looking for
We are seeking an experienced Service Planner to join our Nova Taiwan team. This role will be responsible for service parts planning, inventory control, and logistics coordination to support efficient service operations. The ideal candidate should have proven experience in service planning, excellent organizational and problem-solving skills, and the ability to work in a fast-paced, global environment. Fluency in English is required to communicate effectively with regional and global teams.
Responsibilities
What you will be doing
Service Process Management
- Oversee end-to-end service logistics processes, ensuring smooth coordination between field service teams, suppliers, and warehouses.
- Support service operations by aligning logistics workflows with customer service requirements.
- Ensure compliance with global service standards and best practices.
Service Inventory Management & Optimization
- Maintain accurate service parts inventory across all locations, ensuring optimal availability to support field service needs.
- Develop stock planning strategies, including safety stock levels, to prevent shortages and reduce excess inventory.
- Conduct regular inventory counts and stock reconciliation to maintain inventory accuracy.
- Monitor return and repair processes to ensure defective materials are properly tracked and processed.
- Monitor and manage inventory levels, replenishments, and stock movements.
- Identify and address slow-moving or obsolete service parts.
Order & Logistics Coordination
- Process purchase orders (POs), service requests, and returns to ensure smooth operations.
- Manage service part orders, returns, and replenishments, ensuring timely fulfillment.
- Work closely with 3PL providers to optimize warehousing, distribution, and last-mile service logistics.
- Track and resolve shipping or delivery issues with freight forwarders and warehouse operators.
- Coordinate with logistics providers to track shipments and resolve any delivery issues.
- Ensure compliance with import/export regulations and internal logistics policies.
Cross-Functional Collaboration
- Work closely with service teams and suppliers to support timely parts availability.
- Act as the key liaison between service engineers, logistics, and procurement teams.
- Provide input on process improvements and support ERP system transitions (Oracle/Priority).
Performance Monitoring & Reporting
- Track and analyze key performance indicators (KPIs) such as service parts availability and order fulfillment rates.
- Provide regular reports and insights to improve service planning efficiency.
Requirements
- 3+ years of experience in service planning, logistics, or supply chain management.
- Located in Tainan office but willing to travel between our 3 offices – Hsinchu, Tainan and Taichung
- Strong knowledge of service inventory management, order processing, and logistics workflows.
- Hands-on experience working with 3PL providers for service warehousing and distribution.
- Fluent in English and Mandarin – ability to collaborate with global teams.
- Experience working with ERP systems (Oracle, Priority, or similar) is preferred.
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
