Engineering
ChinaRole Description
The China Application / Service Team at Nova is looking for application engineers and field service engineers to provide excellent team support for China customers.
- Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’ manufacturing.
- We invite you to join our dreamers and winners! Brilliant high- aimers who see impossible as the starting point to exciting challenges and work together in multidisciplinary global teams to find answers.
- We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each one every one of us helps redefine what people can achieve through technology.
Responsibilities
Application Engineer:
- Supply on-site application support and metrology solutions to End users in CMP, CVD, Lithography and Etch process groups.
- To establish good technical relationship (and good communication channel) with customers, have comprehensive understanding of their process and issues.
- Maintain a high level of knowledge of the semiconductor industry, including future changes and trends.
- Remain involved and up to date with new metrology applications and products.
- Perform Pre-sale demonstrations and presentations to customers.
- Help in developing new and current applications in close coordination with LTD or other subsidiaries
- Provide sales support and sales related information to the marketing group.
Field Service Engineer:
- Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
- Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
- Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
- Assist in new equipment integration, “add-ons,” and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
Looking forward to the position of Business Service Manager will be opened in 2025.
Requirements
Application Engineer:
- Above master’s degree in physical, Material Science Engineering or Chemical Engineering background.
- Knowledge with Semiconductor process.
- Must be able to work independently also a team player.
- Good communication skills.
- Willing to travel to various regions for training (basic training for up to 2mths) and support activities.
- Strong analytical skills multi-tasking, good attitude and high EQ.
- Proficient in English and Mandarin.
Field Service Engineer:
- Bachelor’s or master’s degree in mechanical engineering or relative course.
- Knowledge and experience in the Semiconductor domain - a plus.
- Good communication skills, team player, service orientate.
- Ability to work shift and oversea support if need.
- Proficient in English.
- Completed training or studies in the field of chemistry or natural sciences.
- Profound PC knowledge / IT affinity.
- Understanding of electrical engineering.
- Professional and clean room experience, ideally as a service technician (m/f/d) in field service.
- Business fluent knowledge of English.
- Pleasure in working with demanding customers on site.
- Ability to work independently and strong service mentality.
- Willingness to learn highly complex technology.
- Flexibility and high willingness to travel internationally.
- Enthusiasm and energetic.
- Good at thinking and open minded.
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