Service
Hsinchu, TWRole Description
What we are looking for
The “service team” at Nova is looking for a “service engineer” to “provide product support at Nova customers.”
In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.
Responsible for training, installing, and supporting all Nova products at customer sites worldwide.
We foster teamwork, excellence, and innovation, making customer success our main goal.
Responsibilities
- Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
- Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
- Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
- Assist in new equipment integration, “add-ons,” and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
- Be prepared to support the customer beyond the defined working schedule as required.
Requirements
- B.Sc. in Electronics/Mechanical Engineering or equivalent— Must
- Master degree in physics/mechanical engineering or equivalent - advantage
- Minimum 3 year as Support Engineer-Must
- Previous experience and familiarity with the semiconductor industry or capital equipment manufacturers-Must
- Data analysis capabilities /8D failure analysis/structured problem solving-advantage
- Strong mechanical and electrical aptitude with independent troubleshooting ability.
- First level software troubleshooting and support
- Previous experience working with multi-discipline semiconductor metrology equipment preferred.
- The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
- Understanding of semiconductor practices, safety, ergonomics, and yield requirements
- Good communication skills, team player, service orientate.
- Excellent level of English—both spoken and technical-Must
That special something you bring in
- Good communication skills, team player, service oriented.
- Aggressive, able to work under high pressure.
- Good customer service skills, interpersonally skills.
Don’t see a position that shines at you?
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