Service
Chitose, JPRole Description
What we are looking for
The service team at Nova is looking for a Service Engineer to provide product support at Nova customers.
In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.
Responsible for training, installing, and supporting all Nova products at customer sites worldwide.
We foster teamwork, excellence, and innovation, making customer success our main goal.
Responsibilities
What you will be doing
- Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field.
- Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
- Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
- Assist in new equipment integration, “add-ons,” and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
- Support the customer beyond the defined working schedule as required.
You will be joining Japan Service Team
- We contribute the support and provide unique customer value around in Japan Service Team.
- We take everyone is important partner and respect each other’s’ opinion.
- You can learn the advance technical skills and collaborate with leading customers across the globe.
- Teamwork is ours’ spirit; we are the team to make impossible to possible.
- Come as you are, do what you love and grow with team.
Requirements
- B.Sc. in Electronics/Mechanical Engineering or equivalent— Must
- Master's degree in physics/mechanical engineering or equivalent - advantage
- Minimum 3 years of experience as Support Engineer-Must
- Previous experience and familiarity with the semiconductor industry or capital equipment manufacturers-Must
- Excellent level of English—both spoken and technical-Must
- Working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
- Strong mechanical and electrical aptitude with independent troubleshooting ability.
- First level software troubleshooting and support
- Data analysis capabilities /8D failure analysis/structured problem-solving advantage.
- Ability to travel 30% of the time.
- Previous experience working with multi-discipline semiconductor metrology equipment preferred.
- Understanding of semiconductor practices, safety, ergonomics, and yield requirements
That special something you bring in
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels of the organization.
- Team player
- Service oriented
Get to know us better
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.
Our outstanding
